Fixing Connection Issues

Resolve problems with social account connections.

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Troubleshoot common connection issues with your social media accounts and get back to posting.

Common Issues

Account shows as "Disconnected" Your access token may have expired. Go to Social Media Connections, remove the account, and reconnect it. Connection stuck on loading Clear your browser cache and cookies, then try again. If using an ad blocker, temporarily disable it. "Permission denied" error During reconnection, make sure to grant ALL requested permissions. Missing permissions will cause posting failures. Account connected but posts fail Check if your social account has any restrictions, is suspended, or if you've hit platform rate limits.

Step-by-Step Fix

Disconnect the Account

Go to Social Media Connections, find the problematic account, and click "Disconnect".

Clear Browser Data

Clear cookies and cache for both ACE AI and the social platform's website.

Log Out of Social Platform

Go to the social platform directly and log out, then log back in.

Reconnect Fresh

Return to ACE AI and connect the account again, granting all permissions.

Still Having Issues? If problems persist after these steps, the platform's API might be experiencing issues. Wait an hour and try again.

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