Contacting Support

Need help? Contact our support team at support@aceaispark.com or use the contact form. Find guidance on what to include in your message for the fastest ...

Home › Help Center › Troubleshooting › Contacting Support

Can't find the answer in our Help Center? Our support team is here to help. Here's how to reach us and what to include so we can resolve your issue quickly.

Support Channels

📧

Email

Send us a message at contact@aceaispark.com and we'll get back to you within 24 hours on weekdays.

📝

Contact Form

Use the Contact page on our website to submit a ticket. You'll receive a confirmation email with your ticket number.

Tip: Before reaching out, try searching the Help Center — your question may already be answered in one of our guides.

What to Include in Your Message

The more detail you provide, the faster we can help. Please include:

Account email — the email address you use to log in
Description of the issue — what happened and what you expected to happen
Steps to reproduce — a brief sequence so we can replicate the problem
Screenshots or screen recordings — visuals help us understand the issue instantly
Platform affected — which social network (Facebook, Instagram, X, etc.) if applicable
Error messages — copy/paste any error text you see on screen

Common Issues You Can Fix Yourself

Many issues can be resolved without waiting for a response:

Issue	Solution
Can't connect a social account	Fixing Connection Issues
Post failed to publish	Why Did My Post Fail?
Forgot password	Use the Forgot Password link on the login page
Need more credits	Purchasing Additional Credits
Want to change my plan	Managing Your Subscription

Response Time

Note: We typically respond within 24 hours on weekdays (Monday–Friday). During weekends and holidays, responses may take a little longer. Urgent issues related to billing or account security are prioritized.

❓ FAQ 📚 Help Center 🔧 Fixing Connection Issues ⚠️ Why Did My Post Fail?