Quick fixes for the most common error messages in ACE AI Spark.
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Encountering an error? Here are the most common ones and how to resolve them.
"Token expired — please reconnect your account"Your social account's authorization has expired. Go to Social Media Connections, find the affected account, and click Reconnect.
"Insufficient credits"You don't have enough credits for this AI generation. Check your balance in Settings and consider upgrading your plan or waiting for the monthly reset.
"Post failed to publish"This usually means a platform API issue. Check: (1) Is your account still connected? (2) Does the content meet platform guidelines? (3) Try again in a few minutes.
"Media upload failed"The file may be too large or in an unsupported format. Reduce file size or convert to JPG/PNG for images, MP4 for videos.
"Rate limit exceeded"You've made too many requests in a short time. Wait a few minutes and try again. This is a safety measure to prevent abuse.
Tip: If an error persists after trying these solutions, check the platform's status page — they may be experiencing an outage.Help Center · Learn · Privacy Policy · Terms of Service · Contact