Troubleshooting — Help Center

Solutions to common issues and problems

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Articles in Troubleshooting

Why Did My Post Fail? — Learn why posts fail to publish, how to diagnose the cause (token expiry, character limits, media issues, permissions), and how to retry a failed post.
Contacting Support — Need help? Contact our support team at support@aceaispark.com or use the contact form. Find guidance on what to include in your message for the fastest resolution.
Fixing Connection Issues — Resolve problems with social account connections.
Recovering a Stuck Video Generation — What happens when a video stays on processing, and how it is rescued for you.
Reconnecting an Expired Social Account — What to do when a connected account shows as disconnected.
Common Error Messages & How to Fix Them — A quick reference for the most frequent error messages and their solutions.
Video Processing Takes Too Long — What to do when video generation is slow or appears stuck.
My Post Looks Different on the Platform — Why formatting and media may appear differently when published to social media.
Content guidelines for AI generation — What ACE AI Spark can and can't generate, why some requests get blocked, and what to try instead.