Account & Billing — Help Center

Manage your subscription, credits, and account settings

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• Managing Your Subscription — View, upgrade, or cancel your ACE AI Spark subscription. Compare plan features and manage billing.
• Purchasing Additional Credits — Run low on credits? Learn how to purchase additional credit packs, understand monthly allocations by plan, and see exactly what each type of AI generation costs.
• Annual Billing & Discounts — Save 20% by switching to annual billing. Learn how to switch from monthly to annual, what the annual prices are, and what happens to your credits at renewal.
• Updating Payment Information — Change your payment method or billing details.
• Accepting the Terms of Service — Why you are asked to accept the terms before using the dashboard.
• The Credit Cost Badge — How to read the cost and balance shown on every Generate button.
• Refunds for Failed Generations — Credits come back automatically when a generation fails.
• How Credits Are Used — A detailed breakdown of what actions consume credits and how much each costs.
• How to Cancel Your Subscription — Step-by-step guide to cancelling your subscription, what happens to your credits and content, and how to resubscribe.
• Refund Policy — Understand our refund policy, including automated refunds for failed video generations and how to request a manual refund.
• Is there a free trial? — Yes — the Starter plan is free for as long as you like, with 350 welcome credits to try AI text, images, and video, up to 5 social accounts, and no card needed.
• What happens to my credits if I don't use them? — Monthly credits roll over, up to twice your monthly allowance. Credits from packs never expire.
• How do I delete my account? — Settings → Security → Delete Account removes your account and personal data permanently. Cancel any active plan first.
• How do I cancel my subscription? — Settings → Billing → Manage Subscription opens the secure billing portal where you can cancel. Your plan stays active until the end of the paid period.
• How do I upgrade or downgrade my plan? — Go to Settings → Billing and pick the plan you want. Your current plan stays active until the end of the paid period; the new credit allowance applies from the next billing cycle.
• How does the credit system work? — 1 credit = 1 US cent. Text costs 2 credits, an image 7, a short video clip from about 51. Your plan adds credits every month and the cost is shown before you generate.
• Where can I see my credit spending breakdown? — Settings → Credits shows your balance, a breakdown by type (text, image, video, music), spending over time, and every transaction.
• Understanding Your Credit Usage — View visual breakdowns of how your credits are spent across text, image, and video generation.

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